07944 093432

Privacy Policy

Who we are

Our website address is: balticfirewood.co.uk

The website and business Baltic Firewood is owned by J. Holmes

Business address:

Muirfaulds Cottage
Tandlehill Road
PA10 2PL
Telephone: 01505 70 3756
Mobile no. 07773 107 450

What personal data we collect and why we collect it

While you visit our website, we track:

  • Products you have viewed.
  • Location (needed for estimating taxes and shipping)
  • IP address
  • Browser type,
  • Shipping address – we will ask you to enter this, so we can estimate shipping costs etc.
  • When you purchase from us, you will be providing your personal details, e.g. name, address, phone number, email etc.
  • We will use this information for the purpose of responding to your requests for refunds or complaints
  • Process payments
  • Set up your account
  • Improve on our store offerings
  • Send marketing messages

Owners have access to information you provide such as purchases, delivery address, billing info.

Products’ Reviews

When visitors leave review on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms

While sending us message from online contact form, you provide us with your email address, name and message – we store it for a while to address the issues and solve them.


If you leave a review on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you create or visit your account, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.


We track the data using Google Analytics (read more here >)

Who we share your data with

We do not share your personal data.

What rights you have over your data

Owners have access to information you provide such as purchases, delivery address, billing info.


Additional information

We process our shopping cart via Worldpay. So, some of your data is stored on Worldpay server which is as ours secured by Secure Socket Layer.

Our Shopping Cart data collected:

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

All or some of the above data are stored on our server secure by SSL (Secure Socket Layer).

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

What we share with others

We share your name, address details and what you have purchased from us with Delivery Company that delivers the goods to your chosen address.


We accept payments through Worldpay. When processing payments, some of your data will be passed to Worldpay, including information required to process or supports the payment, such as the purchase total and billing information.

Please see the Worldpay Privacy Policy for more details.

Refund Policy

Refund available up to 7 days from purchase.  If product not in good condition, we reserve the right to refuse exchange or refund the cost of the product.

If there is any valid reason for a refund, firstly email or phone us to discuss the issue.

Thereafter we will make a refund based on the outcome of that discussion.

Please, read also Terms & Conditions >