FREQUENTLY ASKED QUESTIONS
Q: I don't have a PayPal account, can I still buy your logs online?
A: Yes, certainly. You do not need to have a PayPal account to buy our logs. Once you add your products to the cart, and you are happy to proceed to check out, then click Check Out button, see image below:
Once clicked, new window opens (see below) and you may choose to pay by your PayPal account, or by your debit or credit card. The payment process is supported securely by PayPal; however, no PayPal account is needed, as you may see once you click the option: Pay with a debit or credit card, as marked at the image below.
Then just fill in the form, and it's all done.
Q: How long does a 1 cubic metre crate last?
It's difficult to say, simply because it depends on many factors such as: frequency of heating, outside temperature, demanded inside temperature, quantity of stoves etc. However, our high quality hardwood logs last longer than softwood logs or mixed logs. Simply because we do NOT MIX our logs, they are silver birch logs only (26 btu's – see the explanation below).
Q: Do you deliver to Loch Lomond area?
A: Yes, certainly. Since Loch Lomond area is situated in Scottish Central belt area, delivery is FREE of charge.
Q: Do you deliver to the front door?
Usually, we deliver to the front door; however it depends on the surface. Our deliveries are made using lorries (not vans) which are unable to access narrow lanes and entrances. We cannot move pallets over grass or gravel, since we're using a manual pallet lifter, so the logs will be dropped at the nearest hard standing.
Q: Why don't you offer 'jumbo' or 'maxi' crate?
A: Simply because 'jumbo' or 'maxi' crate is usually equal to our 2 cubic metre crate. Actually most of 'jumbo' or 'maxi' crates offered by other logs suppliers are a bit smaller then our 2 cubic metre crate. Therefore our 2 cubic metre crate is great value for money
Moreover we do NOT MIX our pure silver birch logs with any other softwood or hardwood, because the quality of our logs as well as our customer's satisfaction are our priority
Q: Why the Baltic Firewood logs seem to be more expensive than the other suppliers' logs?
A: From our point of view, it is a fair price for such high quality of logs. Please note that our logs are SILVER BIRCH* LOGS (hardwood logs) and NOT MIXED with any other logs like softwood, or other kind of hardwood logs. Our logs are pure silver birch that last longer than any other logs, because of its B.T.U.'s (British Thermal Units – are a measurement of heat output for a given quantity of firewood).
Please see below the B.T.U.'s comparison:
*If BIRCH is unavailable we will supply kiln dried high quality ASH (23 btu's)
- Ash – 23 btu's
- Oak – 24 btu's
- BIRCH – 26 btu's
- Softwood – 14 btu's
Q: Can you give a rough time of delivery?
A: Yes certainly. Upon receipt of your order, you will receive an email confirming day of delivery.
More information you may find here »
ORDER & DELIVERY
Logs and other products can be ordered in several ways: online, via telephone*, by email*, by post mail*.
* Please read 'Payment' section before using these ordering methods.
- We deliver our logs to the whole of Scotland, from the Highlands and Islands down to the Borders.
- Delivery is included for most of the mainland, but a small surcharge will apply for other areas.
- We deliver within 2–3 working days from ordering.
- Make sure that your address details are up to date while ordering straight via PayPal. Please note: you do not need to have a PayPal account to buy our logs or wood pellets online, read more here >
- Our deliveries are made using lorries which are unable to access narrow lanes and entrances; however, we can deliver pallets by tractor within 10 mile radius of PA10 2PL which allow access everywhere.
- We cannot move pallets over grass or gravel and pallets will be dropped at the nearest hard standing.
More details about Orders, Payments, and Delivery you may find at: Products » or Terms & Conditions »
Delivery area covers the whole of Scotland from Thurso down to the Borders
Free delivery area will cover Scottish Central belt for example the following areas:
- West Lothian
- North Lanarkshire
- South Lanarkshire
- Perth and Kinross
Contact us for delivery details »